This Privacy Policy explains how AL-HADEED MANUFACTURING & TRADING PVT LTD ("AL-HADEED," "we," "us") collects, uses, and protects personal information, device data, and telematics data when you visit our website, purchase products, use our apps, or access our tracking and telematics services. By using our services, you acknowledge this Policy and any product- or region-specific notices referenced here.
We collect the following categories of data to deliver our products and services:
- Account and Contact Information: name, business name, email, phone, billing and shipping addresses, and account credentials.
- Order and Support Information: purchased devices, subscription details, invoices, warranty/RMA, and communications with Support.
- Device & App Data: device identifiers, firmware/app version, diagnostics, log events, and app usage analytics.
- Vehicle & Telematics Data: GPS location, speed, heading, ignition status, sensors (e.g., fuel level), geofence events, accelerometer events (harsh braking/acceleration), fault codes, and maintenance status.
- Driver & Assignment Data: driver ID or tag, duty status, driver behavior scores where enabled by the customer.
- Cookies & Similar Technologies: essential cookies for site functionality and optional analytics/marketing cookies where permitted.
We use data to:
- Provide and improve services: live tracking, dashboards, alerts, diagnostics, reports, and customer support.
- Enhance safety and performance: driver coaching, maintenance scheduling, route optimization, geofence alerts, and fuel management.
- Fulfill transactions and manage accounts: orders, provisioning, licensing, billing, fraud prevention.
- Comply with laws: responding to lawful requests and meeting regulatory obligations.
- Communicate with you: service notices, product updates, and—where permitted—marketing communications. You can opt out of marketing at any time.
Where applicable (e.g., GDPR and similar laws), our processing relies on:
- Contract: to deliver the services you or your organization requested.
- Legitimate Interests: to secure, maintain, and improve our services, prevent fraud, and analyze usage, balanced against your rights.
- Consent: for certain analytics/marketing cookies and optional features; you may withdraw consent at any time.
- Legal Obligations: to comply with tax, accounting, and regulatory requirements.
We share data only as needed to operate our business and services:
- Service Providers: hosting, communications, payment processing, logistics, analytics, and customer support—bound by confidentiality and data protection obligations.
- Legal & Safety: to comply with laws, respond to lawful requests, or protect rights, safety, and property.
- Business Transactions: in mergers, acquisitions, or asset transfers, with appropriate protections.
- International Transfers: your data may be processed in countries other than yours; we use appropriate safeguards such as contractual clauses and security measures.
We retain personal and telematics data for as long as necessary to provide the services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and customer settings. When data is no longer required, we delete it or de-identify it in accordance with our internal schedules and applicable law.
Subject to applicable laws (e.g., GDPR and Indian privacy frameworks), you may have the right to access, correct, delete, or port your data; object to or restrict processing; and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority. To exercise your rights, please contact us via the Support page or the details below. We may need to verify your identity and confirm your relationship with an account holder before fulfilling a request.
We implement administrative, technical, and physical safeguards designed to protect personal and telematics data, including access controls, encryption in transit where appropriate, network protections, and staff training. No method of transmission or storage is 100% secure; we continuously monitor and improve our security measures.
We use essential cookies to make our site and services function. With your consent where required, we may also use analytics and marketing cookies to understand usage and improve our offerings. You can manage cookie preferences through your browser settings and, where available, our in-product settings. For service terms, see our Terms of Use.
Our services are intended for business and professional use and are not directed to children under the age of 16. If you believe a child has provided us with personal data without appropriate consent, please contact us and we will take appropriate steps to remove the data.
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and adjust the effective date. Your continued use of our services after changes become effective signifies acceptance of the updated Policy.
AL-HADEED MANUFACTURING & TRADING PVT LTD
No.31, Mayor Sivashanmugam Street, Nungambakkam, Chennai - 600034, Tamil Nadu, India.
Phone: 044-4301 5779
Email: sales@alhadeed.in
For account, privacy, or data rights requests, please contact Support for the fastest response.
No.31, Mayor Sivashanmugam Street, Nungambakkam, Chennai - 600034, Tamil Nadu, India.
Phone: 044-4301 5779
Email: sales@alhadeed.in
For account, privacy, or data rights requests, please contact Support for the fastest response.