Order processing occurs Monday–Friday (excluding public holidays). Standard cut‑off is 3:00 PM IST. Orders placed after cut‑off or on weekends/holidays are processed the next business day.
Verification: For high‑value or first‑time orders we may contact you to confirm details; processing resumes after successful verification.
Assembly/Configuration: Certain devices may require 1–2 additional business days for configuration or activation.
Back‑orders/Pre‑orders: If an item is unavailable, we’ll email an ETA and ship as soon as stock arrives, or you can request a cancellation/refund.
Estimated Dispatch: Most in‑stock orders dispatch within 24–48 business hours.
Verification: For high‑value or first‑time orders we may contact you to confirm details; processing resumes after successful verification.
Assembly/Configuration: Certain devices may require 1–2 additional business days for configuration or activation.
Back‑orders/Pre‑orders: If an item is unavailable, we’ll email an ETA and ship as soon as stock arrives, or you can request a cancellation/refund.
Estimated Dispatch: Most in‑stock orders dispatch within 24–48 business hours.
Domestic (India)
We partner with leading national couriers and surface/air networks. Options presented at checkout vary by pincode and weight.
Available speeds: Economy (surface), Standard (air), Expedited (air priority).
Serviceability: Remote/ODA locations may require additional transit time.
PO boxes/Army Post: Not supported; please provide a complete street address and contact number.
Available speeds: Economy (surface), Standard (air), Expedited (air priority).
Serviceability: Remote/ODA locations may require additional transit time.
PO boxes/Army Post: Not supported; please provide a complete street address and contact number.
International
International shipments are sent via express carriers and postal partners depending on destination and value.
Available speeds: Express and Priority Express (where supported).
Restrictions: Batteries and certain electronics may face carrier limitations. We’ll contact you if documentation is required.
Receiver phone: A valid local phone is mandatory for customs and delivery coordination.
Available speeds: Express and Priority Express (where supported).
Restrictions: Batteries and certain electronics may face carrier limitations. We’ll contact you if documentation is required.
Receiver phone: A valid local phone is mandatory for customs and delivery coordination.
Domestic Charges
Shipping fees are calculated at checkout based on weight/volumetric weight, service speed, and destination.
Free shipping: We may run promotional free‑shipping thresholds for select pincodes or carts; eligibility will display at checkout.
COD: Cash on Delivery is not supported.
Taxes: Domestic GST is included in product prices where applicable.
Free shipping: We may run promotional free‑shipping thresholds for select pincodes or carts; eligibility will display at checkout.
COD: Cash on Delivery is not supported.
Taxes: Domestic GST is included in product prices where applicable.
International Charges
Rates are shown at checkout and exclude destination import duties/taxes unless explicitly stated.
Fuel/Remote surcharges: Carriers may add variable surcharges for remote areas; we’ll notify you if adjustments are required.
Multi‑box shipments: Large orders may ship in multiple cartons with combined shipping.
Fuel/Remote surcharges: Carriers may add variable surcharges for remote areas; we’ll notify you if adjustments are required.
Multi‑box shipments: Large orders may ship in multiple cartons with combined shipping.
When your order ships, you’ll receive an email with the tracking link and carrier details. You can also find tracking in your account order history.
Status updates: In transit, Out for delivery, Delivery attempted, Delivered/Proof of Delivery.
Delays: Weather, customs, strikes, or access restrictions can affect timelines; our team monitors exceptions and will assist as needed.
Signature: A signature/OTP may be required for high‑value shipments.
Status updates: In transit, Out for delivery, Delivery attempted, Delivered/Proof of Delivery.
Delays: Weather, customs, strikes, or access restrictions can affect timelines; our team monitors exceptions and will assist as needed.
Signature: A signature/OTP may be required for high‑value shipments.
Please review your address carefully at checkout. Once dispatched, rerouting is limited and may incur carrier fees.
Before shipment: Contact us immediately to correct typos or change phone details.
After shipment: Minor corrections (landmark/phone) may be possible; full address changes or cross‑city moves are typically not allowed.
Delivery attempts: Most carriers attempt 2–3 times; undeliverable parcels may return to sender.
Before shipment: Contact us immediately to correct typos or change phone details.
After shipment: Minor corrections (landmark/phone) may be possible; full address changes or cross‑city moves are typically not allowed.
Delivery attempts: Most carriers attempt 2–3 times; undeliverable parcels may return to sender.
International orders may be subject to import duties, taxes, and fees levied by the destination country. These charges are the recipient’s responsibility unless stated otherwise at checkout.
Clearance: Carriers or customs may contact you for identification, KYC, or permits. Delays caused by incomplete documents are outside our control.
Valuation: We declare contents and values accurately as per regulations; we cannot mark shipments as gifts.
Clearance: Carriers or customs may contact you for identification, KYC, or permits. Delays caused by incomplete documents are outside our control.
Valuation: We declare contents and values accurately as per regulations; we cannot mark shipments as gifts.
If your package is delayed beyond the estimated window, appears lost, or arrives damaged, contact us within 48 hours of the last scan or delivery. Keep outer packaging and take clear photos/videos of the parcel and contents.
Claims: We’ll open a carrier investigation and keep you updated. Resolutions may include replacement, repair, or refund based on findings and availability.
Incorrect/short shipments: Report discrepancies within 72 hours of delivery.
See also: Returns & Warranty — Shipping Liability.
Claims: We’ll open a carrier investigation and keep you updated. Resolutions may include replacement, repair, or refund based on findings and availability.
Incorrect/short shipments: Report discrepancies within 72 hours of delivery.
See also: Returns & Warranty — Shipping Liability.
We use sturdy cartons and protective fillers suitable for electronics. Where possible, we choose recyclable or reused materials and right‑size packaging to reduce waste and volumetric weight.
Battery compliance: Lithium battery handling labels are applied when required.
Environmental goals: We continuously optimize packaging and consolidate items to reduce emissions.
Battery compliance: Lithium battery handling labels are applied when required.
Environmental goals: We continuously optimize packaging and consolidate items to reduce emissions.
Need help with an order?
Our support team can help with tracking issues, delivery exceptions, and documentation.
Email: sales@alhadeed.in
Phone: 044-4301 5779 (Mon–Fri, business hours)
For warranties and RMAs, see Returns & Warranty — RMA Process. For general terms, see Terms of Use — Support & SLAs.
Email: sales@alhadeed.in
Phone: 044-4301 5779 (Mon–Fri, business hours)
For warranties and RMAs, see Returns & Warranty — RMA Process. For general terms, see Terms of Use — Support & SLAs.