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Knowledge Base
Browse self-service articles by category. Each guide includes screenshots and step-by-step instructions.
Downloads
Get the latest firmware, drivers, apps, and documentation for AL-Hdeed GPS Tracking System devices.
Contact Support
We’re here to help. Choose the best channel based on urgency.
- Email: sales@alhadeed.in (24/7 intake; responses Mon–Fri, 9:00–18:00 IST)
- Phone: 044-4301 5779 (Mon–Fri, 9:00–18:00 IST)
- Priority: P1 (service down), P2 (degraded), P3 (how-to)
- Enterprise SLA: Target 99.9% uptime; response targets per priority as per contract.
Open a Support Ticket
System Status
All systems operational. Uptime (last 30 days): 99.98%. No current incidents reported.
Policies & Compliance
Safety and compliance first. Review our data practices, user responsibilities, and hardware certifications.
- Privacy & Data Protection: how we collect, use, and safeguard data.
- Terms of Use: acceptable use, subscriptions, warranties, and SLAs.
- Returns & Warranty: coverage, exclusions, and RMA process.
- Product Certifications: see device datasheets and certifications on the Products page.